Genuine Apple Parts Program (GAPP)
Reliable Repairs with Genuine Apple Parts
MobileSentrix is proud to partner with Apple to bring you the Genuine Apple Parts Program (GAPP), designed exclusively for repair shops committed to quality and customer satisfaction. With GAPP, you gain access to authentic Apple components for dependable repairs that keep your customers coming back.
Find the Right Option in the Genuine Apple Parts Program
The Genuine Apple Parts Program (GAPP) is designed with flexibility in mind. Choose the option that best aligns with your repair shop’s needs and goals.
GAPP with Core Returns
Save upfront by sending back the original core. Perfect for keeping costs low while accessing Genuine Apple Parts.
GAPP without Core Returns
Pay more upfront but keep the core. Sell it later for additional revenue potential, maximizing your profits.
You can adjust these settings by contacting MobileSentrix Customer Support. Our team is available to assist you with any changes or preferences you need, ensuring a smooth experience with your account settings and services.
Parts You Can Trust
Certified Quality for Reliable, Lasting Repairs
Look for the Genuine Apple Parts badge to ensure you’re purchasing parts that meet Apple’s rigorous quality standards—from displays to batteries—allowing you to provide repairs that customers can trust.
Display Repair Parts
All Genuine Apple replacement
display assemblies include the
front camera / proximity
sensors and all screws. Each
display is serialized to help you
track your purchases and core
returns associated with a
repair.
Camera Repair Parts
Genuine Apple back camera
replacements guarantee
compatibility, functionality, and
performance to match the
photographic performance of
iPhones that consumers have
come to expect.
Battery Repair Parts
When it comes to replacing batteries, the quality of the replacement battery is of utmost importance. Genuine Apple batteries ensure optimal performance, reliability, and safety as expected from iPhones.
GAPP with Core Returns
A reliable choice and savings with core returns
For shops that want to reduce costs and maintain a sustainable parts process, GAPP with Core Returns offers a way to keep your costs lower. By returning the used Apple component (or “core”) after the repair, you benefit from a reduced price on replacement parts.
How it Works:
returning the original, used Apple component (the “core”) after the repair, you’ll receive a discounted price on the replacement part. If the core is not returned within the specified window, you will be charged the difference between the discounted price and the regular rate.
Benefits of GAPP with Core Returns:
- Reduced upfront price, ideal for managing immediate expenses.
- Simple Returns Process: Just return the used part within the allotted time frame.
GAPP without Core Returns
Streamlined Pricing Without Returns
With this option, purchase parts at full price and keep the original components. Later, you can use our Buyback program to sell the parts and recover costs, turning them into additional profit.
Save More With Buyback
How it Works:
Pay the total part price upfront without returning the core, with no additional return or processing required. Earn back more at your convenience using our Buyback Program!
Benefits of GAPP Without Core Returns:
- Simple Purchase Process: No returns needed, keeping inventory and repairs hassle-free.
- Flexible Buyback Option: Return the core at your convenience to recoup part of the cost.
Example 1
With Core Return
(Not charged if core is returned)
Example 2
Without Core Return
for up to $135
Why Choose GAPP?
Both GAPP options provide:
Authentic Apple parts for reliable, top-quality repairs.
Flexible pricing models to support your business needs.
Customer satisfaction, driven by the quality and integrity of genuine components.
Make the right choice for your business with MobileSentrix’s GAPP program, designed to meet the unique demands of repair professionals. Whether you prefer the savings with Core Returns or the convenience of no-return pricing, MobileSentrix and Apple have you covered.
Apple Repair Guides
Enhance your repair expertise with official Apple repair guides, accessible on the product detail pages. These step-by-step instructions ensure that your repairs follow Apple’s recommended practices, helping you maintain the highest standards in every repair job.
Marketing Materials for your
Store
Frequently Asked Questions (FAQs)
Certainly! Here are some FAQs that would help clarify the Genuine Apple Parts Program and its benefits for repair businesses.
What is the Genuine Apple Parts Program?
The Genuine Apple Parts Program is a partnership with Apple that allows repair businesses to access genuine Apple parts and resources for high-quality repairs. Through this program, MobileSentrix offers you authentic Apple components, ensuring your repairs meet Apple’s safety and performance standards.
Who is eligible to join the program?
Any repair business that is interested in providing high-quality Apple repairs can apply to join. The enrollment process is simple and accessible to businesses of all sizes through MobileSentrix.
How do I enroll in the program?
Enrollment is easy and free! Simply visit the Genuine Apple Parts section in your account dashboard to start the registration process. Once enrolled, you’ll gain access to genuine Apple parts and other resources.
Are there any costs associated with joining?
No, enrolling in the Genuine Apple Parts Program through MobileSentrix is completely free. You only pay for the parts you order.
What kinds of Apple parts are available through this program?
The program offers a wide selection of genuine Apple parts, including screens, batteries, and other essential components, all manufactured to meet Apple’s safety and performance standards.
How does ordering and returns work?
MobileSentrix handles all part orders and returns for you. You can place orders, track shipments, and initiate returns easily through the MobileSentrix platform, allowing you to focus on providing great service.
Is the enrollment required to gain access to Genuine Apple parts?
Yes, enrolling in the program is required. This helps ensure you choose the option that works best for you and gives you a chance to review and agree to the terms and conditions.
How can I change from GAPP with core returns to GAPP without core returns or vice versa?
There aren’t any special requirements to change the agreement type. Just let us know, and we’ll take care of the switch for you! You’ll just need to sign the updated agreement again and settle any pending non-returned core charges before the account can be switched.
I am already an IRP or ASP store. Can I still enroll in GAPP?
Unfortunately, this program is not currently available to businesses that are already affiliated with Apple. This includes IRP and ASP programs.
Can I choose to send core returns for some repairs and not others?
Both versions of the GAPP program are separate and cannot be combined. So, if you enrolled in GAPP with Core Returns, you would have to return cores on all parts that require core returns.
What does “type of entity” mean when enrolling in the program?
“Type of entity” refers to the legal structure of your business, such as LLC, S-Corp, or similar classifications.
When are the core returns due?
Core returns are due 60 days from the date of purchase of the Genuine part. You can monitor these under the Core Returns section of your account dashboard.
Can the core returns be sent back with other shipments such as RMA or Buybacks?
Certainly! You can combine your core returns with any shipments you are shipping to us. Just be sure to label the core returns correctly with the stickers provided when you purchase the genuine part.
Does enrolling in this program restrict me from purchasing or using any other parts?
Not at all! This program simply gives you access to Genuine Apple parts and does not take away your access to any other parts.
What happens if the cores are not returned in time?
After purchasing a part, you have 60 days to return the cores. If the cores are not returned within this timeframe, the core fee for the part will be charged to your credit card on file.
What if the core I’m returning is an aftermarket part?
If the device you’re repairing with a Genuine Apple part had an aftermarket display before, you can still return it as the core return and you will not be charged the core fee.
Do the cores returns have to be functional?
The cores can be in any condition if they are the parts that were on the device before performing the repair.
How will the part calibration be done?
If the device you’re repairing is on iOS 18 or newer, the calibration will be done on the device itself using Apple’s new Repair Assistant feature.
Will the Genuine Apple parts be shipped from Mobile Sentrix or Apple?
Mobile Sentrix will handle the orders, shipping, and returns of all Genuine Apple parts purchased through us so you can purchase these parts just like you’re used to buying other parts from MS.
Where do the cores need to be shipped?
The cores need to be shipped to Mobile Sentrix Core Returns department.
What models do you carry?
Currently, we carry Genuine parts for iPhone 12 and above models with more models and device types coming soon.
Can I use the marketing materials after signing up for the program?
Yes! The marketing materials are made for you to use digitally or physically in your store to attract new customers that only want Genuine Parts for their repairs.